Refund Policy
Last updated 2026
30-day money-back guarantee
We want you to be happy with your purchase. If you are not satisfied with a photo download or a PhotoFinishPRO subscription, you may request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle. You can request a refund through your Paddle account at paddle.net or by contacting us at info@shazamracing.com.
What happens after a refund
When a refund is approved, download access for the refunded order is revoked immediately and any signed download links expire. Subscription refunds stop service access at the end of the refunded billing period.
Subscriptions
You can cancel your subscription at any time from your billing portal. Canceled subscriptions remain active until the end of the current billing period and are not refunded for the partial period unless the refund falls within the 30-day guarantee window.
Exceptions
Refunds are not granted for requests made after the 30-day window, for abuse of the service, or for purchases that have already been clearly consumed (for example, a subscription that was used to process a race and has now expired). We resolve disputes fairly and on a case-by-case basis.